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Frequently Asked
Questions
Q:
How does CareGard work?
A: If you fall, are in
need of help, feel uncomfortable, sick or need to speak
to someone; simply press the
GE CareGard®
call button that you wear around your neck or on your
wrist. The call button activates the
GE CareGard®
console, which contacts the monitoring center. A trained
central station operator will speak with you using the
GE CareGard®
built-in speakerphone in the console. They will
determine the type of help you need based on your
response. The operator will contact emergency medical
services or a neighbor, family member or whomever else
is on file to be notified. This is why it is very
important the central station has your correct
information on file.
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Q: What if I am unable to
reply?
A: If you are unable to
reply due to a heart attack, stroke or other medical
emergency, the central station operator will immediately
contact the emergency medical service along with anyone
else we have on file to notify.
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Q: What happens if my
electricity goes out?
A : A battery back up will automatically activate when the
electricity goes out and will reset after the
electricity comes back on. The
GE CareGard®
reports the electricity loss and also indicates a
battery that is low and needs replacement.
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Q: Who will be notified in
the event of an emergency?
A: The central station operator will notify all the contacts
on the Subscriber Information Sheet you gave us when
setting up your account. You can change your contact
information at any time by contacting HTTS, Inc.
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Q: Does the GE CareGard
system work outside the home?
A : Yes, the personal
GE CareGard®
button should work outside your home. However, the
talkback feature will not work, but the central station
operator will know you are in trouble and will respond
as needed. We recommend you test the unit's coverage
area.
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