Abbreviated Ringing: (System phones only) Sets incoming calls to ring once when the user is already on a call. Employees are alerted that another call has come in but aren't distracted.

Account Code Entry: Lets users enter an account code (up to 16 digits) for an incoming or outgoing call. Account Codes are used to track phone use by department or project or track client calls for bill-back purposes. Bills clients for calls made on their behalf or tracks and/or allot costs within the company.

Allowed/Disallowed Phone Number Lists: The Partner ACS phone system has allowed lists (up to four) to specify telephone numbers that users can dial regardless of other dialing restrictions. Disallowed Lists (up to four) restrict users from dialing an entire category of numbers (such as 900 or 976). Customizes lists of permitted and restricted numbers for each extension in the system. Curbs toll abuse without unduly restricting users.

Auto Dial Buttons: (System phones only) Dials outside numbers, extension numbers, feature codes, or account codes with a single touch. Monitors the status of an extension using red and green LED indicators next to the button Permits one-touch dialing. Lets you see the status of an extension before transferring a call.

Automatic Extension Privacy: Prevents users from joining calls active at an extension. Typically, this feature is used for standard phones and extensions connected to fax machines, modems, or credit card readers, that send and receive data calls. This ensures data or voice transmissions are not interrupted on the Partner ACS phone system.

Automatic Line Selection: Determines the line or pool a user is connected to after lifting the handset or activating the speakerphone. Customizes line selection at each extension.

Automatic System Answer (ASA): Plays callers a greeting and performs the action specified by the Automatic System Answer Mode feature. * Places the call on hold at Extension 10 *Continues to ring at all extensions that have access to the line *Disconnects the call immediately after the greeting plays. The Partner ACS phone system improves customer service by ensuring that calls are handled quickly and professionally. Helps receptionist manage incoming calls. Can be used by small businesses to provide call-center type services.

Automatic System Answer Mode: Specifies how the system handles calls after the Automatic System Answer greeting plays. Allows the ASA feature to be customized to the needs of the business

Automatic VMS Cover: Automatically routes an extension's unanswered intercom and transferred calls to a voice mail system after a specified number of rings. Can also route incoming CO calls if extensions are assigned "ownership" of the line using the Line Coverage Extension feature. Voice mail coverage is on at all times. No need to turn it on.

Background Music: (System phones only) Provides background music at the touch of a button via the speaker of an idle system phone. Plays material from the Music-On-Hold audio source. This feature is programmable on an extension-by-extension basis. Lets users customize their work environment.

Call Coverage: Redirects all intercoms, transferred, and outside calls from a user's extension to another extension after a specified number of rings. Ensures all calls are answered.

Call Coverage Rings: Specifies the number of rings before a call goes to a covering extension. System wide setting applies to all extensions. Permits customization of coverage patterns to meet a variety of needs.

Call Forwarding/Call Follow Me: The Partner ACS phone system can forward all intercom, transferred, and outside calls from a user's extension to another system extension. Users can activate this feature from their own extension or from any other extension in the system. Lets employees move around the office without missing important calls.

Call Park: Lets users put a call on a special type of hold allowing it to be picked up from any phone in the system. Allows users to park a call, move about the office, and pick it up from another phone without knowing which line the call is on. Used in conjunction with paging. Paged party can pick up the call from any phone.

Call Pickup: Answer any intercom, outside, or transferred calls ringing at another extension by dialing a code plus the extension number. Better call coverage.

Call Screening: (system phones only/voice mail required) listen to a caller leaving a message in your mailbox. Screen your calls. Pick up only those that are the most important.

Call Waiting: (standard phones only) Alerts a user who is on a call that a second incoming call is ringing. Enhances the performance of standard telephones.

Caller ID: (System display phones only) Displays the number and name (if available) of the calling party for all calls on lines equipped with Caller ID service. Lets you know who's calling before you answer the phone.

Caller ID Inspect: (System display phones only) A programmable button that allows a phone user to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. You can inspect ringing, active, or held calls. Enables system telephone users with display sets to view Caller ID information.

Caller ID Log Answered Calls: (System display phones only) Programs extensions to log answered Caller ID calls so that calls answered at an individual extension can be viewed in the Caller ID Call Log. This helps to track callers' telephone numbers. For example, a sales representative who takes telephone orders could find a number in the log for a caller whose credit card information was later determined to be invalid.

Caller ID Log Line Association: (System display phones only) Associates lines with extensions for the purposes of logging unanswered Caller ID calls. Used to associate lines with the one extension that will log all calls.

Caller ID Log All Calls: (System display phones only) Programs a maximum of one extension to log all answered Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines. Useful when a user needs information for all calls received in the Partner ACS phonesystem. For example, a supervisor can use the log for quality assurance by contacting callers and inquiring about the customer's satisfaction with the results of the call.

Caller ID Logging and Dialing: (System display phones only) A programmable button used to view the Caller ID Log. Each log entry shows date, time of call, calling number, name of caller (if provided by local telephone company), and whether call was answered. Up to 400 Caller ID records can be stored in the system for viewing and auto dialing. Caller ID has a wide variety of business applications, especially in call centers.

Caller ID Name Display: (System display phones only) Toggles the display between Caller ID Number and Caller ID Name. Lets Partner ACS customers use the Caller ID Name service offered by some telephone companies.

Caller ID Type: Sets the Caller ID display to work with different central office requirements. Allows Caller ID to work in different geographical locations.

Conference Calls: A conference connects multiple inside and outside parties on a single call. Enables users to conduct meetings over the phone-a common "must-have" feature. Conference Drop: Drops the last outside party added to a conference call, without disconnecting the other parties. Prevents remaining callers from hearing dial tone when caller leaves a conference.

Contact Closure: A programmable button that lets an extension user operate a contact closure device form his/her system telephone. The contact closure device plugs into a jack on the processor module and has two contact closures to control devices such as an electronic door lock or an alert. Contact closure devices have a number of applications with the Partner ACS phone system. For example, controlling a door lock from your desk.

Contact Closure Group: Specifies which system extensions can activate each contact closure device. Allows multiple extensions to control each of two contact closure devices.

Contact Closure Operation Type: Specifies how long the contact closure devices remain active when they are operating (1, 3, or 5 seconds; or set to toggle). Allows different types of contact closure device to be used with PARTNER ACS and specifies their manner of operation. Copy Settings: Copies many programmed settings from one extension to another. Simplifies system programming, saves time and ensures consistency and accuracy of features.

Dial Mode: Identifies incoming lines as rotary or Touch-Tone. Enables Partner ACS phone systems to support Touch-Tone and rotary lines. Direct Extension Dial (DXD): (System phone only at Extension 10) permits an outside caller to dial an extension or Hunt Group directly, without the aid of a receptionist. The system picks up the outside call after a specified number of rings and plays a short message prompting the caller to dial the digits of the designated extension or Hunt Group. Reduces calling load on receptionist. This is useful for call-center services.

Direct Line Pickup (Active Line): Allows users of the Partner ACS phone system to pickup an incoming, or to join a call in progress on a specific outside line, even when that line is not assigned to the their phone. Ensures access to all outside lines even while they are in use. Ideal for users whose phones have a limited number of line buttons.

Direct Line Pickup (Idle Line): Allows users to access a specific outside line when the line is not in use, even when that particular line is not assigned to their phone. Ensures access to all outside lines Ideal for users whose phones have a limited number of line buttons.

Display: (System phones only) PARTNER display telephones have a 2-line by 24-character (per line) backlit, swivel display area, for calling information and programming feedback. Makes the phone an even more valuable tool and simplifies system programming.

Display Language: (System phones only) the messages appearing on the display area of the Partner ACS display telephones can be shown in English, Spanish, or French. The language can be set for each extension. Accommodates multilingual users and overseas customers.

Distinctive Ring: Specifies whether calls should ring at a standard device using the system's distinctive ringing patterns (for outside, intercom, or transferred calls) or whether all calls should ring like outside calls. Customizes ringing patterns to allow for easier recognition of call source. Allows some standard devices (e.g., fax machines or modems) to pick up intercom and transferred calls.

Do Not Disturb: (System phones only) Press a programmed button to prevent incoming calls from audibly alerting on the Partner ACS phone system. Outside callers hear ringing while inside callers hear a busy signal when this feature is enabled. Reduces phone distractions. Door phone Alert Extension: Identifies up to 48 extensions that are to alert when a door phone is pressed. Ensures that door phones are answered.

Door phone Extension: Identifies extensions to which door phones are connected. A door phone is usually placed near an entrance to screen visitors. When door phone bell is pressed, phones at Door phone alert extensions are alerted with an identifiable sound. Provides added security at building entrances that are unattended.

Emergency Phone Number List: The Partner ACS phone system allows the system manager to create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions. Ensures that everyone can dial emergency numbers like fire, hospital and police.

Enhanced Tip/Ring (ETR): Protocol used by Partner ACS system telephones that allows industry-standard phones and adjuncts to be bridged on the same extension with a system phone without using an adapter. Reduces cost by eliminating the need for special adapters and additional phone lines. Improves office efficiency by supporting a wide variety of adjuncts devices (e.g. fax machines, single-line and cordless phones, etc.).

Exclusive Hold: (System phones only) prevents other users from picking up outside calls placed on hold at your extension. Ensures privacy for held callson the Partner ACS phone system. Extension Name Display: (System phones only) Lets users assign a name to their extension. When the extension is used to make an intercom, group, or transferred call, the name appears on the system display telephone(s) receiving the call. Users receiving a Transfer Return call see the name of the person assigned to the extension that did not answer the transferred call. Allows recipient of internal or transferred calls to know who is calling or who's phone they are covering. Extension Test: Puts a system phone into a local test mode to check the LEDs and ringer. Verifies the connection to the Partner ACS phone system's control unit. This is an easy method of troubleshooting.

External Hotline: (Standard phones only) When a user lifts the handset of an external hotline, a preprogrammed outside number is dialed automatically. Automatic dialing of frequently called outside number.

Fax Management Button: Permits one-touch transfer of fax calls to a fax machine. Associated LEDs show the busy status of the machine and alert users when a fax has arrived or if the fax machine is not answering calls. Transfer fax calls and monitor a remote fax machine.

Forced Account Code Entry: (System phones only) Identify specific extensions at which users must enter an account code in order to receive outside dial tone. Ensures that employees will enter account codes.

Forced Account Code List: Lets you identify up to 99 valid account codes. Prevents users from circumventing the Forced Account Code Entry feature by entering random numbers.

Group Call Distribution: The Partner ACS phone system can assign outside lines to ring directly in Hunt Groups instead of being answered and transferred by the receptionist. Also used to route calls to a voice mail system. Routes incoming calls on specific lines to a Sales or Service group. Reduces load on receptionist and speeds call handling. Group Calling: Ring, voice signal, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups. Ensures that calls are answered. Lets you make an announcement to all members of the group at once.

Group Hunting-Ring/Voice Signal: Distributes call volume among a number of extensions. When a call arrives in a Hunt Group, it rings or voice signals the first available (non-busy) extension in the group by searching in a circular hunt. Hunt Groups will handle outside, transferred and intercom calls. Seven Hunt Groups are supported by the Partner ACS phone system. Hunt Group 7 is reserved for voice messaging. Hunt Groups can be set up to handle specific types of calls such as Sales or Service. Specific lines can be programmed to ring directly in Hunt Groups improving call handling and reducing the load on the receptionist.

Group Pickup: Allows a user at any extension in the system to answer outside, intercom, or transferred calls ringing at an extension in a Pickup Group. Allows for great flexibility and better customer service. Coworkers can answer each other's calls.

Hold Disconnect Time: Change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals. The length of the signal is called the hold disconnect time. This allows the Partner ACS phone system to work more efficiently with different central office switches.

Hotline: When a user lifts the handset of a Hotline Phone, a programmed Alert Extension rings. The Hotline Phone must be a standard phone. The Alert Extension can be any type of phone or a loudspeaker paging system. Provides immediate, automatic access to a particular extension within the company.

Intercom Dial Tone: Choose the type of dial tone that the system provides at each extension (internal or external). Some auto dialing devices like modems require outside dial tone. Customize the system to support auxiliary equipment like modems or fax machines that have auto-dialing capability.

Joining (Bridging): Adding you to a call in progress. Up to three system extensions can join a call on an outside line. Allows several users to join a discussion with an outside party.

Last Number Redial: Redials the last outside number dialed (up to 28 digits). Saves time looking up and redialing a previously dialed number.

Line Access Mode: (Hybrid Mode only): The Partner ACS phone system will identify individual extensions that are to operate as key extensions even though the system is configured for Hybrid Mode. If an extension's Line Access Mode is set to Key, individual lines can be assigned to specific buttons on the phone. Allows for customization of telephone extensions regardless of mode of operation. Provides direct access to outside lines in Hybrid Mode.

Line Access Restriction: On the Partner ACS phone system it is possible to restrict an extension from making or receiving calls on a specific line. Avoids toll misuse or abuse.

Line Assignment: Assigns outside lines to extensions. Customize line assignment.

Line Coverage Extension: Identifies an extension as "owner" of an outside line so voice mail coverage can be provided. Permits voice mail coverage for incoming calls on CO lines.

Line Pooling: (Hybrid Mode only) Partner ACS phone system will allow users to group similar incoming or outgoing lines together in pools and assign them to buttons on a system phone. Allows access to many lines from a single button. Divide line pools by function (e.g., WATS and CO lines) and assign the pool(s) to the extensions that require them Line Ringing: Determines how each outside line or pool assigned to an extension rings: immediately, after a 20-second delay, or not at all. Delayed ringing permits another extension with the same line to cover your calls after four rings. No ringing can be used in libraries or other places where silence is important.

Loudspeaker Paging: Permits use of an external loudspeaker paging system from a system telephone. Loudspeaker paging is useful for geographically dispersed environments like warehouses or for locations where the workforce is ambulatory like hospitals.

Manual Signaling: Enables users to signal a predetermined coworker's extension using a "button/buzzer" type of arrangement. Facilitates communication between coworkers when they're on the phone with another party.

Message Light Off/On: Activates the message light at another user's system or standard phone. This is a convenient way to signal another user. Music-On-Hold: Plays music to callers on hold. An audio source must be connected to the Partner ACS phone system. With Magic-On-Hold, callers can hear personalized announcements. Soothes or provides information to callers on hold.

Night Service Extensions: Assigns extensions to a Night Service Group that will receive incoming calls after hours. Ensures that after-hours calls are answered. Night Service Button: (System phone at Extension 10 only) Program a button to turn Night Service on and off. Easy activation of Night Service.

Outgoing Call Restriction: Restricts the types of outgoing calls that can be made on all lines at an extension. This feature helps to control toll abuse and reduces network costs. Outgoing Call Restriction Button: (System phone at Extension 10 only) Press a button to change the current Outgoing Call Restriction setting for an extension. Simplifies the process of changing an extension's outgoing call restrictions. Useful when quick changes to this setting are needed, for example, on conference room phones, or guest phones at a motel or bed & breakfast.

Outside Conference Denial: Determines whether more than one outside party is allowed on a conference call. Controls telephone usage and network costs. Personal Speed Dial Numbers: on the Partner ACS phone system lets users store 20 frequently dialed numbers at their extension, which can be dialed using a two-digit code. Personal Speed Dial numbers programmed for a particular extension are for use at that extension only. Allows users to customize their phones to meet their individual needs.

Pool Access Restriction: (Hybrid Mode only) restricts a pooled extension from receiving and/or making outside calls on all lines within a specific pool. Avoids toll misuse or abuse.

Pool Extension Assignment: (Hybrid Mode only) identifies the pools to be assigned to buttons at a pooled extension. Two buttons are available for the Main Pool and one for each Auxiliary Pool. Up to four pools can be assigned per extension. Provides convenient, one-touch access to line pools. The Partner ACS can customize pool assignment to reduce toll abuse or misuse. Pool Line Assignment: (Hybrid Mode only) Removes lines from, or assigns lines to pools. The Partner ACS phone system is able to customizes the pooled line environment. (Not all lines need to be assigned to pools.)

Privacy: (System phones only) Lets users press a programmed button to prevent other users from joining calls at their extension. Ensures privacy. Recall: Sends a timed switch hook flash over the telephone line to obtain new dial tone. Can be used to access PBX, Central Office, or Centrex features, such as Call Waiting. Provides users with a quick way to obtain new dial tone after completing a call. Allows the system to operate behind a switch or with Centrex services.

Recall Timer Duration: Changes the length of the timed signal, or switch hook flash, generated by the Recall feature. Recall timer duration enables the Partner ACS to work more efficiently with different central office switches.

Record-A-Call: (system phones only/voice mail required) Record an active conversation in your voice mailbox. Keeps a recording of important conversations for future reference. Remote Administration: All Partner ACS telephone systems can be programmed and maintained from a remote location using two Partner Remote Access Units (RAUs). Remote administration is an ideal solution for a business with more than one Partner phone system that wishes to perform administration and maintenance from a centralized location.

Remote Administration Password: Create a password for local or remote PC administration of the system. Helps prevent unauthorized system administration. Ring on Transfer: Specifies what callers hear (ringing, silence, or music) when Music-On-Hold is activated and their call is being transferred. Callers will know they are still connected while being transferred.

Rotary Dialing Timeout: Changes the length of the rotary dialing timeout. You may need to change the length of the timeout if you have any rotary lines and you are having trouble calling out on tip/ring touch-tone telephones. Enhances performance of rotary telephones attached to the system.

Save Number Redial: (System phones only) saves an outside number into temporary memory. Save a number before hanging up on a busy or non-answered call. Once saved, the number can be redialed again at any time. The number stays in memory until a new one is saved. Unlike Last Number Redial, this feature lets users make other calls before redialing the saved number eliminating time spent looking up and redialing numbers.

Send All Calls: Use the Call Coverage, VMS Cover, or Do Not Disturb buttons to send intercom, transferred or outside calls immediately to a covering extension or voice mailbox. Sends calls immediately to coverage when you are busy or on the phone.

Simultaneous Paging: Provides access to a loudspeaker paging system and to all of the built-in speakers on idle system phones at the same time. Assures that all broadcast announcements are heard.

SMDR Output Format: Specifies whether up to 15 or 24 digits are printed in the "Number" field on an SMDR report. The longer Number field is useful for law offices or hotels that need to record many digits for outgoing calls.

SMDR Record Type: Specifies whether all calls or only outgoing calls should be included on the SMDR report. Customizes the content of the SMDR report. SMDR Talk Time: Specifies whether a "Talk Time" field is included on the SMDR report. SMDR talk time is a useful tool for inbound call center reporting. Star Code Dial Delay: Some central offices support the use of star codes before the dialed telephone number to obtain special services. For example, *67 blocks the transmission of Caller ID information to the called party. Star Code Dial Delay helps prevent misdialing when using star codes. Allows Partner ACS phone system users to enter star codes to access telephone company services. Station Lock: Lets users enter a 4-digit code to "lock" their extension from making outside calls. They reenter this code to unlock the extension. Prevents unauthorized users from making outside calls.

System Password: (System phones only) A four-digit password that users can enter to override dialing restrictions. Allows selected users to override dialing restrictions. System Reset: Resets the system while retaining the current programmed settings. Used by technical personnel for troubleshooting.

System Speed Dial Numbers: Program up to 100 frequently dialed numbers for the system. Any user can dial these numbers by entering a three digit code. Speeds dialing of frequently called numbers.

Toll Call Prefix: Indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. Allows PARTNER ACS to meet local telephone company dialing requirements.

Touch-Tone Enable: (System phones only) Lets a user send Touch-Tone signals on an outside call over a rotary line. Lets customers use services such as bank-by-phone or automated attendants that require Touch-Tone signals to operate.

Transfer: Pass an outside or intercom call from one extension to another by pressing a Transfer or Auto Dial button, or the switch hook on a standard phone. Improves call handling.

Transfer Return Extension: By default, transferred calls that are not answered are returned to the originating extension. This feature allows users to identify a different return extension. Improves customer service and reduces caller frustration. Calls transferred by an Automated Attendant that are unanswered can be routed to a receptionist.

Transfer Return Rings: A Partner ACS system wide setting that specifies the number of times a transferred call rings before it goes to the Transfer Return Extension. Permits customization of coverage patterns to meet a variety of needs.

Unique Line Ringing: (System phones only) assigns a unique ringing pattern to outside calls arriving on each of the four incoming lines on a Partner ACS system. Helps users identify the line on which an outside call is ringing.

VMS Cover Button: (System phones only) Lets voice mail subscribers press a programmed button to route unanswered intercom and transferred calls to their voice mailbox after a specified number of rings. This button allows voice mail subscribers turn coverage on and off with the touch of a button.

VMS Cover Rings: Specifies the number of times a call rings before it is sent to a user's voice mailbox. Permits customization of coverage patterns to meet a variety of needs.

VMS Hunt Delay: Specifies whether outside calls to the Automated Attendant Service of a voice mail system should be answered after two or four rings. Permits an Automated Attendant to answer calls immediately or after a delay. A delay allows a receptionist to answer them first. In this setup, only overflow calls go to the Attendant.

VMS Hunt Schedule: Specifies when an Automated Attendant of a voice mail system will answer calls: all the time, only during day operation (Night Service is off), or only during night operation (Night Service is on). Customize the Automated Attendant to meet the needs of the business. Develop flexible coverage patterns for day and night operation.

Voice Interrupt On Busy: (System phones only) Interrupt and speak to a user who is on another call. (The third party-the one to whom the recipient is speaking- may hear the interrupting party's voice and the beeps which signal Voice Interrupt. Alert an individual who is busy on a call.

Voice Interrupt On Busy-Talk Back: (System phones only): Program a button to respond to a Voice-Interrupt- on-Busy call while active on another call. Permits two-way communication when a user is busy on the phone.

Voice Mailbox Transfer Button: (System phones only) transfer a caller directly to a specific extension's voice mailbox without first ringing the extension. Send a caller directly to voice mail coverage when you know that the called party is busy.

Wake Up Service Button: (System phone at Extension 10 only) Used for scheduling wake-up (or reminder) calls. The Partner ACS phone system will make an intercom call to a target extension at a prescheduled time. If the call isn't answered, or if the called extension is busy, the system makes a second attempt five minutes later. This button serves as a key customer satisfier when a business (such as a hotel, motel, and bed & breakfast) needs to offer reminder and wake-up services.

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