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	Partner Features

Partner Messaging is available as an option for Partner ACS. It comes in its own module, which fits into the Partner ACS carrier like the other line/station modules. Partner Messaging offers three functionally integrated services:

Avaya Partner Messaging

Automated Attendant Service

The Automated Attendant Service answers calls with a customer-recorded greeting and presents callers with a menu of destination options (routes) to guide them to the right person, department, or voice mailbox.

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Voice Mail Service

The Voice Mail Service provides voice mailboxes in which internal and outside callers can leave messages.

Mailboxes can be assigned to any extension in the system. Voice mail subscribers can:

• Record a name and greeting callers will hear in the language of your choice

• Choose a password to keep messages confidential

• Choose a Personal Operator to answer calls when a caller dials 0 before, during, or after leaving a message

• Create and send messages to other voice mail subscribers

• Broadcast a message to a list of other voice mail subscribers

• Listen to messages from callers

• Forward received messages to other voice mail subscribers

• Add comments to received messages and forward them

• Delete old messages

• Administer outcalling numbers

• The system can be programmed to automatically place an outside call when a new message arrives in a subscriber’s mailbox (called “outcalling”)

• Retrieve messages remotely from any touchtone telephone

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Call Answer Service

The Call Answer Service covers unanswered calls on extensions and incoming lines. When a ringing phone is not picked up, the Call Answer Service transfers the caller to a voice mailbox, an automated attendant, or to a recorded announcement.

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Partner Messaging

Partner Messaging targets small businesses and home offices that need up to 12 mailboxes and that own, lease or are purchasing a Partner ACS system. Partner Voice Messaging is a cost-effective solution for businesses with less sophisticated requirements, but who want more functionality than a conventional answering machine offers. Partner Voice Messaging comes on a PCMCIA card, which is inserted into a slot on the Processor Module. As opposed to a big messaging system, PVM is easy to program and easier to use.

Partner Messaging 700262058 is an affordable office voice mail solution.

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Functional Integration

Many key systems use voice mail platforms manufactured by other vendors. As a result, they may be difficult to use or drop the connection when calls are being transferred from the phone system to the voice mail system. Partner Messaging and Partner Voice Messaging are functionally integrated, which means they were designed specifically to work with Partner ACS. They operate as a unit, providing a seamless connection for callers and internal users.

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Partner Messaging Features

Call Answering Modes

PARTNER Voice Messaging Release 3.0 (PVM R3) lets you determine how to handle calls directed to your mailbox using either Call Answering Mode or Answer-Only Mode, where callers hear your greeting but cannot leave messages. The Answer-Only Mode is useful when you will be unavailable for a period of time and do not want messages to accumulate in the mailbox. Alternatively, this feature can be used to provide announcements or other information to callers.

Fast Forward/Rewind

PVM R3 gives you the flexibility to fast forward and rewind in five-second increments when listening to a message. It also lets you skip ahead to the next message.

Announcement of Message Category

The PVM R3 system differentiates between new and old messages by announcing "New Messages" and "Old Messages" before playing the header of the first message in each respective category.

PVM R3 lets you log into your voice messaging service after leaving a Call Answer message. With the multiple login capability, System Administrators can use the **7 command to log into multiple mailboxes during a single call.

Automatic Gain Control (AGC)

This feature improves the sound quality of your voice mail messages by automatically adjusting the playback volume level.

Automated Attendant

This feature provides the flexibility to automatically route incoming calls and efficiently redirect those customers to the right person, mailbox, or recorded announcement.

Key Features or Characteristics

Multilevel Automated Attendants

PARTNER Messaging Release 1.0 (PMR1) features four automated attendants to answer incoming calls and provide callers with multilevel menu selections. Based on caller input, PMR1 uses the multiple sub-menus to direct each call to the person or automated announcement that best serves the caller's needs. PMR1 lets you program these automated attendants with flexible call-routing patterns based on the time-of-day. It can answer in US English, or can offer a bilingual mode in either Canadian French or Latin American Spanish. Additional capabilities include:

• Fax detection and routing to transfer fax calls to a pre-programmed extension

• One general mailbox assigned per automated attendant

• Centrex transfer to personal operator, default operator, or direct extension

Directory Dialing

This PMR1 feature lets you reach all persons in the system, even if you do not know their extension numbers. The system maintains a list of user names and extension numbers. Using this convenient directory-dialing feature, callers and users can address and forward messages quickly and easily, or can dial another person on the same PARTNER system.

www.messenger Software for Partner Messaging

www.messenger software provides the tools you need to manage your voice mailbox via PC. Once PMR1 is connected to your business' LAN, you can view message headers on your PC using a compatible Web browser, such as Netscape Navigator® 4.6 or Microsoft® Internet Explorer 4.0 or higher.

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Partner Voice Messaging PC Cards

Partner Voice Messaging Card LARGE (16 mailboxes)

2-Port x 16-Mailbox System with 110 Minutes total storage. Handles up to two calls simultaneously and provides service for up to 16 subscribers. Can be configured for 2, 4, 6, 8 10, 12, 14, or 16 mailboxes.

Automated Attendant Service. Answers your company’s outside calls and transfers them to the destination selected by the caller (i.e. "Press 1 for sales...Press 2 for technical...etc.").

Call Answer Service. Prompts caller to leave a message or transfer to another extension when the called party does not answer. Release 3.0 also provides Answer Only Mode that a personal greeting to be played with a subsequent disconnect.

Voice Mail Service. Allows subscribers to listen to messages, delete or save messages, fast forward or rewind while listening to a message, record a personal greeting, change their password, replay messages, skip messages, change mailbox call answer mode

Night Service. Provides after-hours service in addition to daytime service.

Easy Installation. Slides easily in one of your PC Card Slots on your Partner ACS Processor

Compatible with Partner ACS Release 1.1 or higher and Partner Endeavor System Release 1.0

Partner Voice Messaging Card R3 Small (4 mailboxes)

2-Port x 4-Mailbox System with 40 Minutes total storage. Handles up to two calls simultaneously and provides service for up to 4 subscribers. Can be configured for 2 or 4 mailboxes.

Automated Attendant Service. Answers your company’s outside calls and transfers them to the destination selected by the caller (i.e. "Press 1 for sales...Press 2 for technical...etc.").

Night Service. Provides after-hours service in addition to daytime service.

Easy Installation. Slides easily in one of your PC Card Slots on your Partner ACS Processor.

Compatible with Partner ACS Release 1.1 or higher and Partner Endeavor System Release 1.0

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